Don't want to surf the site
for a digital copier without direction? First, you can choose the category that
fits your needs by copy speed segment or output type (color, B&W, wide format, etc.)
in the left panel on the left side of this page. But if you have questions
call a Copier Geeks pro at 866-611-2679 - let's talk!
Warranty Procedure for (16+ CPM)
Business Copiers, Color Copiers, and Wide Format Copiers
When you receive your copier ,
immediately unwrap and inspect it for any physical damage or missing trays,
etc. THIS IS A MUST. It is the buyer's responsibility as a consumer to
notify us immediately if a power cord is missing, or a tray, etc.; we do
not ship out missing items after three days receipt of goods has passed.
If you notice any major dents, broken Large Capacity Tray covers,
etc., make immediate exception to the damage on the truck carrier's bill of
lading that they ask you to sign. Also, your freight rate, when shipped
via North American Van Lines or United Van Lines, includes first floor
delivery or via an elevator. If stairs are present, buyer must pay any
extra charges associated directly to the carrier. It is usually about
$250.00. We assume no liability if this is necessary.
Remember title to the copy machine passes from Copier Geeks LLC to the
buyer as soon as it is paid for and leaves our shipping dock (see
Disclaimers). You can put in a claim for shipping damage with the carrier
(www.unitedvanlines.com or www.stidelivers.com for North American)
and upon inspection by their claims adjuster (usually within 72 hours)
they will, at their sole discretion, either repair or replace the damaged
equipment at no charge to the buyer. Due to rapid changes in the industry;
Copier Geeks LLC reserves the right to make substitutions if a replacement
is necessary for damage or to fulfill an order. All substitutions will be
of equal or greater value.
This is a very infrequent problem. Still, be aware buyer must take
responsibility for filing proper copy machine claim paperwork with carrier.
Note: used copiers and refurbished copiers can have imperfect panels
with blemishes and/or minor, small, mostly not noticeable dents. Only new
and newly remanufactured products have perfect, completely re-coated, same
as brand-new panels.
Moreover, copiers are sensitive to vibration and shifting in transit.
Sometimes, a copier will show an error code when a customer receives our
copier due to shifting in transit. Or, they have attached a finisher
incorrectly or not plugged in an accessory item correctly. Other times
a sensor or paper roller may pop out of place. Or operator error causes
other issues. In short, not major issues.
It is not uncommon for adjustments to be required by a technician
receipt of goods. WE ASSUME NO LIABILITY FOR THESE ISSUES.
It is the buyer's responsibility to pay a local, qualified technician to
take care of these minor issues and to make adjustments in service mode if
it is necessary. We can assist in help finding a local technician. There
is virtually nil downside in a $80-$250 (depending on location, travel
times for a tech, etc.) service call considering you have saved thousands
on the hardware. If this downside is an issue, we highly recommend you buy
a new copier - but they, too, can have the same issues. Again, sensitive
digital electronic copiers have small sensors that can shift in transit.
Be aware of that.
You have a ninety-day mail-in depot parts and labor warranty for
sub-15 copy per minute copy machines. Our 20+ CPM (copies per minute) used
copiers, wide format copiers and color copiers include a 3-month major
parts warranty unless otherwise noted in the item description. Misuse of
product and ignorance of our normal procedures, or failure to provide
requested information, voids all warranties immediately. It is the
consumer's responsibility to give our support department information they
request, such as serial numbers, meter readings, etc. Again,
failure to do so negates warranties.
The warranty does not include labor and it does not include consumable
supplies nor preventive maintenance parts and supplies per the
manufacturer's service book description of materials. Parts included in
warranty are major parts: scanners, clutches, circuit boards and motors.
Parts related to preventive maintenance schedules, such as copier fuser
rollers, rubber rollers, heater lamps, scanner lamps, ADF belts, copier
corotron wires, transfer corona units, picker fingers, or any other copier
part defined by the copier manufacturer as a preventive maintenance item,
are not included. The buyer is responsible for hiring a local installer to
attach a finisher or sorter, if buyer so desires. It's at most a $100.00
expense. Other than that, equipment is delivered ready to use with a
simple plug in. Attaching a finisher or sorter, in most cases, requires
nothing more than a screwdriver and is very simple to do. We can assist
over the phone or fax instructions and save you $80 - $150 for a one hour
labor charge for a task that will take a tech 15 minutes. The warranty
does not cover copier malfunctions and copier parts damage that occurs
due to operator error, misuse of product, and environmental conditions
such as water damage, vandalism or acts of God. The warranty is void
outside the continental U.S. and in Alaska and Hawaii.
Our industry-leading warranty for new copiers, whether newly built or
newly remanufactured, is 3 years from date of purchase. It covers copier
circuit boards, motors, clutches, and the scanner. It does not cover
any other items for your new copier, wide format copier or color copier.
And it does not cover damage due to misuse of product.
DURING THE 3-MONTH MAJOR PARTS WARRANTY FOR USED COPIERS
Again, buyer has a 3-month parts warranty
for used copiers, wide format copiers and color copiers, unless otherwise
noted on your Copiers and More invoice. Should you experience a mechanical
problem your local service rep must call Copiers and More and speak to a
service coordinator at 954-581-4335, extension 23, between 8:00 am and
5:00 PM Eastern time, before we can send a replacement part covered by
copier warranty. Many problems can be fixed remotely by phone with copier
diagnostic codes on your used copier, wide format copier or color copier.
Should we determine parts are needed we will send them overnight delivery
after our receipt of the defective part. Any deviation from this policy
will release Copiers and More from all warranty obligations. Failure to use
a surge suppressor with any machine also voids the warranty.
COPIER MAINTENANCE AGREEMENTS
Copiers and More highly recommends that
our customers solicit local service contract quotes as soon as possible
and contract a local provider. We can certainly assist in that. Your
local service manager wants your service contract business. For your own
protection beware the national service or extended warranty offers at
super-low prices that some of our competitors advertise for 2 year service
agreements or even three year service agreements. They are selling you a
third-party insurance warranty designed for retail channel printers.
That's like buying maintenance for your business copier from your local
VCR repair shop! Purchase your maintenance from your local provider.
Don't buy it from your equipment supplier hundreds of miles away. And if
they do sell a contract administered by a reputable local copier service
provider, you are paying a broker fee in the form of cost per copy that
gets kicked back to the out of state seller. Cut out the middle man and
buy your contract direct. Our philosphy is we will save the buyer a lot
of cash on the hardware, make a few bucks ourselves, and rather than
sticking our hand in the buyer's pocket for maintenance funds see that
they get a local contract at a good price. Just keep in mind any
copier can, and most likely will, malfunction between routine scheduled
maintenance calls. By accepting your payment for a service contract, the
service provider is guaranteeing your copier will operate to
manufacturer's specifications while covered by their contract.
By offering copier service, the buyer's local service provider
has warranted to the buyer their copier will operate at manufacturer's
specifications for which Copiers and More cannot be held responsible.
Copier Geeks LLC dba Copiers and More assumes no responsibility nor
liability for buyer claims of defect in copy equipment sold by Copiers
and More and serviced by another concern. That liability is by and between
the local servicing company and the buyer. Copiers and More will assist
with any major parts (motors, scanner, circuit boards, and clutches)needed
during the warranty period WITH PRIOR APPROVAL OF OUR SERVICE DEPARTMENT.
Any deviation voids the buyer's warranty.
Sales Policy
Accepted methods of payment in the U.S. are
prepay check with order, COD (for items under $499), Amex, MC,
Visa, and Discover credit cards. We do not accept international credit cards.
Orders presented with international ship to destinations will not be processed
unless we receive a bank check payable in U.S. funds to Copiers and More
(Copier Geeks LLC), at the address listed on our Contact Us page. Wire transfers
are accepted provided we have the proper, verifiable company information for the
buyer.
Copiers and More stands behind every product we
sell. Remedy through warranty and prompt customer service is our first priority.
But it is limited to hardware issues and does not include software related
support and/or installation of a copier on a computer network. That can be found
at the manufacturer's web site. All drivers, download instructions and
how to links can be obtained at the manufacturer's web site.
Our used, refurbished, demonstrator and
repossessed business volume equipment includes our standard 3-month parts
warranty, unless otherwise noted on your invoice. It does not include labor.
All one need do is have their service rep contact us with the parts request;
they do not have carte blanche rights and must have our approval. Once we are in
overnight receipt of the defective part, at service company expense, and confirm
our identification markings, we will overnight the part or board. Parts do not
include consumable supplies, rubber rollers or fuser rollers.
Sending an email to
support@copiergeeks.biz is a quick
way to initiate a service response. Also, you can fax a proof of purchase,
along with your daytime phone number, to 954-583-3325, and a support rep will
contact you within 8 business hours.
Sales Tax
Copiers and More must charge sales tax orders
shipped to the following states:
Refund Policy:
Refunds are available for a period of 14 days
from date of invoice for copiers and printers less than 15 copies per minute.
Business volume equipment, which includes those copiers and printers 16+ copies
per minute, whether new or used, do not include return for refund privileges.
We ship quality business volume merchandise whether new, demonstrator or
refurbished. We do not ship cosmetically poor, severely dented and discolored
equipment. If we have, send us a digital picture and we will make it right because
a mistake has been made or damage has occured in transit and we will rectify it.
THE ONLY REMEDY FOR BUSINESS VOLUME EQUIPMENT ISSUES IS THROUGH THE NORMAL COURSE
OF WARRANTY. We sell these special purchase items cheaply and we do not have
return privileges with our suppliers. ALL SALES ARE FINAL AND THERE ARE NO
RETURN OR REFUND PRIVILEGES. Should a customer demand remedy by refund for
less than 15 cpm products, refund will be affected less the freight cost in to
the buyer. Merchandise will be returned at the expense of the buyer. A 20%
restocking fee applies to all returned for refund equipment. We will not refund
any freight charges paid on your order.
AGAIN, ALL SALES OF BUSINESS VOLUME COPIERS AND PRINTERS OVER 15 CPM ARE
FINAL. THERE ARE NO REFUNDS OR RETURNS ON THESE ITEMS. SHOULD WE WAIVE THIS AND
ISSUE AN RMA NUMBER A REFUND WILL BE PROCESSED RECEIPT OF GOODS AT OUR WAREHOUSE
WITH A 20% RESTOCKING FEE AND ANY FREIGHT CHARGES BILLED FOR FREIGHT TO CUSTOMER
WILL NOT BE REFUNDED. BUYER ACKNOWLEDGES THEY ARE RESPONSIBLE FOR CONTRACTING
FOR A SERVICE AGREEMENT IN THEIR LOCAL AREA AND THAT ANY CLAIMS FOR DEFECTIVE
PRODUCT, NOT AS ADVERTISED, AND OTHER COMPLAINTS ARE NOT APPLICABLE DUE TO THE
PARAMETERS HEREIN AND THE OPPORTUNITY BUY THEY HAVE MADE FROM COPIER GEEKS LLC
dba COPIERS AND MORE.
We do not refund opened and/or used or
partially used supplies. The only supplies refund possible is those supplies
returned in an unopened box. There are no variations of this policy.
Customers must return merchandise freight
prepaid after receiving a return authorization number. No shipments are accepted
without an RA number.
All sales are final for any goods sold.
A 20% restocking fee applies to all refused shipments and return of
non-defective merchandise. Once onsite repair or exchange of a defective small
office/home office copier-printer (less than 16 cpm)has been accepted as remedy
by the purchaser, buyer loses all rights to refund.
The only remedy available to the purchaser at this point is repair.
Delivery Time:
Please allow 3-5 business days for receipt of
SOHO products, printers less than 12 ppm and fax products. Allow 7-12 business
days for processing and logistical arrangements to be made for the shipment of
color copiers, production copiers, production printers and 30+ ppm laser
printers. These items are shipped via United Van Lines and include
inside delivery. We aren't shipping widgets in a box on a shelf - these are copy
machines that require instpection, test, repair if required, and as we are
continually processing copiers as orders come through our system, we can get
behind.
Thank you, in advance, for
your cooperation!
Questions? support@copiergeeks.biz
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